Experience with All Areas of Operations

Our unique, hands-on management approach allows us to fulfill our commitment to providing a comfortable, safe, and fulfilling lifestyle for residents and peace of mind for families. 

Unlike other firms, CSM directly manages resident services without contracting with a third party. We believe this gives the community maximum flexibility to cater to each resident population's unique needs.  

Opening New Communities 
CSM works closely with the development team from initial concept and market evaluation to building design and construction of new communities.  
Pre-opening operations services include: 
• Recruitment of top-quality team members 
• Development of a pre-opening checklist 
• Selection and purchase of minor movables and equipment 
• Development and implementation of community specific policies and procedures 
• Assistance in negotiations with government agencies to secure necessary approvals for operation 
• Budget preparation 

Pre-opening marketing services include: 
• Creation of a comprehensive marketing strategy 
• Website design 
• Online presence management (social media, Google, online listings) 
• Printed material and signage development 
• Opening of a marketing office and model apartment 

Management Acquisition
For over four decades, owners of existing communities have turned to CSM for cost-effective, professional management and marketing expertise.  We work closely with for-profit owners and not-for-profit boards of directors to make their communities the best they can be. 

We utilize our knowledge of the industry and best practices to rapidly develop a fiscally responsible plan of action that sets priorities leading to improved performance.  From capital needs and financing options to on-site operational leadership and training, every aspect of management is evaluated, prioritized, and enhanced.   

​CSM's expertise with HUD, VHDA, Medicare, Medicaid, FHA financing, tax-exempt bond issues, and other funding source relationships are critical to making a project successful. We pride ourselves in being the first firm that owners look to for guidance and assistance in achieving their goals. 

CSM provides owners with key metrics to monitor financial and operational performance. We believe that fiscal accountability and skillful management of resources are imperative to a community's long-term success.