QUALITY CARE: WHY WE DO WHAT WE DO

Quality care is the foundation of our assisted living, nursing, and memory care communities. Our nurses provide compassionate care centered on dignity and respect 24 hours a day, seven days a week.  

Providing the best care begins with the individual. We select talented leaders to inspire others and hire only the best people at every level of care.  By creating teams that are led by our guiding principles, we see success in the quality of life our residents enjoy.  It’s why we do what we do.   

To ensure that they are successful in meeting and exceeding industry standards, we offer the following services: 
 
• On-site support from our full-time Regional Director of Quality Assurance and Regional Quality Assurance Specialist (both registered nurses with over 70 years of combined direct care oversight and senior living leadership experience) 
• Twice yearly training on nursing best practices for our Directors of Nursing 
• Comprehensive Alzheimer's/dementia training through our proprietary Reflections Memory Care Program 
• Development and monitoring of quality assurance programs utilizing a peer review process and on-site audits to assess the effectiveness of clinical services 
• Information networking to provide up-to-date clinical data for case management 
• Management and oversight of service coordinator grant programs 
• Development of service coordinator grant proposal to provide case management of services for HUD properties 
• Integrated care program to enhance resident independence with an emphasis on wellness including social, educational, and cultural activities, as well as worship opportunities and community involvement 
• Interdisciplinary care planning process including the resident, family, resident's physician, and appropriate on-site staff 

REGULATORY COMPLIANCE

• Implementation of an effective admissions process 
• Auditing and oversight of regulatory requirements at federal, state, and local levels 
• Development of clinical policies and procedures to maintain high standards of excellence 

RISK MANAGEMENT

• Guidance in developing effective risk management interventions 
• Monitoring of care services from medication administration to skilled nursing care 
• Definition of levels of care and a process for evaluating changes in health status needs