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Executive Team

Founders: Bob & Mary Elyn McNichols In 1980, Bob and Mary Elyn McNichols founded McNichols & Associates—a regional firm specializing in the development of senior housing. Coordinated Services Management, Inc. (CSM), was created in 1981 to meet the need for professional management of the senior housing communities being developed by McNichols & Associates. 

As principals of the affiliate companies, Bob and Mary Elyn were true pioneers in the design, development, and management of some of the very first assisted living and memory care communities in Virginia. Their hands-on leadership, compassion, and sincere concern for residents and staff are the foundation for the company to this day. 

Mary Elyn McNichols passed away in 2022 after more than 50 years of dedicated leadership in the senior living industry. Her legacy of service and compassion continues to guide the mission and operations of the companies she helped found. 

Bob McNichols continues to serve in his role as principal and CEO of McNichols & Associates and CSM. 

Denise White, President Denise has over 35 years of comprehensive leadership experience in the management of retirement communities and is a licensed nursing home administrator. She has a Bachelor’s in Sociology with a concentration in Gerontology and a minor in business. She has extensive knowledge of affordable senior housing, assisted living, memory care and nursing facility operations. Denise leads her team with a passion to serve and to meet owners’ goals and objectives through clear communication and strategic planning.
Kathryn Overacker, Vice President of Finance Kathryn is a CPA with more than 30 years of accounting and financial management experience. Prior to joining CSM, Kathryn worked in public accounting with a focus on long term care and healthcare auditing. She holds a Bachelor of Science degree in accounting from Virginia Tech.
Dave Rawlings, Vice President of Operations Dave has been with CSM since 1997 and has over 30 years of experience in management. He is a licensed nursing home administrator and holds a Bachelor’s degree from James Madison University. Dave provides operational oversight of all CSM managed communities and has expertise in the areas of regulatory compliance, dining services, nursing services and financial management.